Need help?
We usually reply within a few hours on business days (Mon–Sat, 10:00–19:00 IST). Use the channel that fits your question best.
Common Questions
How do I connect my WhatsApp Business number?
After signing in, open the WhatsApp Connect screen and follow the Meta Business login flow. You'll need a verified Meta Business Manager account and a phone number that isn't already on the WhatsApp consumer or Business app. The full guide lives in your dashboard once you're logged in.
My bot isn't replying to messages — what now?
First, check the Inbox screen — if messages are arriving, it's an AI configuration issue (knowledge base empty, prompt missing). If messages aren't arriving at all, your WhatsApp webhook is disconnected: re-run the WhatsApp Connect flow. Still stuck? Email us with your registered phone number and we'll diagnose.
How do I subscribe or change my plan?
All subscription management happens at app.wauto.ai/user/subscriptions. We don't process payments inside the iOS app per Apple's guidelines — open the link in your browser to subscribe, upgrade, or cancel.
Can I delete my account and data?
Yes. Email info@wauto.ai from your registered email with the subject "Delete my account". We confirm, then permanently erase your account, conversations, contacts, and uploaded media within 7 working days. See our Privacy Policy for details.
Where can I report a bug?
Email info@wauto.ai with: a one-line summary, what you expected vs. what happened, your device (iPhone / Android / Web), the app version (Settings → About), and a screenshot if possible. We triage every report within one business day.
Is my customer data secure?
Yes. All traffic is encrypted in transit (TLS 1.2+) and at rest. We never sell or share your contacts. We never train AI models on your private conversations. Read the full breakdown in our Privacy Policy.
Response Times
Wauto AI · Mon–Sat, 10:00–19:00 IST · info@wauto.ai